Refund and Returns Policy

Overview

 
Our refund and returns policy lasts 30 days from the date you receive your order. If 30 days have passed since delivery, we are unable to offer a full refund or product exchange.
 
To be eligible for a return, your item must be unused, unmarked and in the original condition as you received it. All products must be kept in their original packaging without damage.
 

Non-Returnable Items

 
Certain products cannot be returned or exchanged due to product characteristics and sales rules:
 
  • Gift cards
  • Digital downloadable craft files, design materials and electronic resources
  • Customized or personalized stationery
  • Opened washi tape rolls, sticker sheets, loose decorative cards and adhesive products
  • Clearance items, final sale goods and opened bundled gift boxes
  • Trial samples and promotional free gifts
 
To process your return request, please keep your order confirmation, receipt or proof of purchase for verification. Do not send returned goods directly to the manufacturer.
 

Partial Refund Conditions

 
We only issue partial refunds under the following circumstances:
 
  1. Stationery items with obvious use traces, scratches, stains or surface damage
  2. Opened washi tape, memo pads, rubber stamp sets, bookmarks and fridge magnets
  3. Products that are damaged, deformed or missing accessories for reasons not caused by our errors
  4. Any items returned more than 30 days after delivery
 

Refunds

 
Once we receive and inspect your returned package, we will send you a notification email to confirm receipt. We will also inform you whether your refund application is approved or rejected.
 
If approved, your refund will be processed automatically and credited back to your original payment method. The arrival time depends on your payment provider’s processing rules.
 

Late or Missing Refunds

 
If you have not received your refund after approval, please follow the steps below:
 
  1. Recheck your bank or payment account first.
  2. Contact your credit card issuer or payment platform, as refund posting usually takes several business days.
  3. If the above steps do not resolve the issue, please contact our customer service via zmincaoyib@outlook.com.
 

Sale Items

 
Only regular-priced products are eligible for refunds. Discounted sale items, flash sale products and clearance goods cannot be returned or refunded.
 

Exchanges

 
We only accept exchanges for products with factory defects or damage caused during transportation. If you need to exchange for the same item, please email us at zmincaoyib@outlook.com and send the product to our return address.
 

Gifts

 
If the item was marked as a gift during checkout and delivered directly to you, you will receive store credit equal to the product value after we receive the returned goods. A gift certificate will be issued and sent to you afterward.
 
If the order was not marked as a gift, or the gift sender shipped the order to themselves first, we will issue the refund to the original purchaser, and they will receive the return notification.
 

Return Shipping

 
To return your products, please mail the package to: zmincaoyib@outlook.com.
 
Customers are responsible for all return shipping costs, and shipping fees are non-refundable. If a full or partial refund is issued, the return shipping cost will be deducted accordingly.
 
For high-value gift boxes and premium stationery sets, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or undelivered returned packages.
 

Need Help?

 
If you have any questions about returns, exchanges or refunds, please feel free to contact us via zmincaoyib@outlook.com.
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